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| Xicom has provided a scalable
solution that achieves our objectives and enables us to
maintain a high level of service to our customers. Avia
Dental is a customer-focused company and we wanted a partner
who was as dedicated to service as we are. Xicom has demonstrated
real ownership and commitment to deliver for our customers
and it's this dedication that makes our relationship
work and produces winning results.
Karen Coffield - Executive VP and CIO
Avia Dental Plan, Inc.
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Xicoms' creative use of technology solutions is helping
us diversify our business model and generate revenue from
different sources other than our core services. Their
quality-assurance capabilities, excellent internal development
processes and around-the-clock support have helped us
achieve significant cost savings from our offshore initiative.
Peter Sakamoto - Director, eBusiness Development
KPB Enterprises, Japan
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Understanding the needs of customers is the Key to any
successful business. Xicom perfectly understands these
needs and knows how to translate them into applicable
strategies. Xicom BPO specialists are world-class experts
in this field and they were more eager than us to get
things done! We were assigned with Xicoms' OSG-13 in Enterprise
Resource Planning and they were exceptionally reliable
and highly efficient.
Ying Chan - Assistant Director
Madison Software Inc.
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Partnering with Xicom has provided an efficient, flexible,
cost-effective solution to meet out IT needs. Their contribution
to the Customer Management Process Application has proved
invaluable in terms of achieving a faster time-to-market
for our products and services. Xicom has clearly demonstrated
it's commitment to reliability and quality in providing
outsource solutions.
Fredrick Baseson - Outsourcing Operations Manager
CTS Capital Group.
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Excellence is earned and trust is built over time. Over
2-year period, we collaborated with Xicom and we were
able to save 45% in our service-related costs, cutting
our expenses by up to 2.3 million dollars a year. We have
outsourced 80% of our Customer Interaction Services (CIS)
to Xicom since 2000. They sure have earned our trust.
Eng Kiat, Vice President
Wynn Trading Ltd.
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Xicom has demonstrated a high degree of flexibility, scalability
and service orientation to enable us meet the strategic
goals for some of our largest IT initiatives. Their sheer
commitment, execution excellence and ability to work with
us to envision our overall program, has made a tremendous
difference. We believe that Xicom has the advantage of
deep domain expertise and provides the industry's
best ROI for communication service providers in need of
IT services partnerships.
James Hopkin - Chief Information Officer
SKK Communications, Korea.
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We have partnered together with Xicom for the last four
years, during which time we have successfully managed
a large number of projects in the Value Chain function
across each of our geographic regions. Xicoms' consultants
and client managers have provided flexible, cost-efficient
solutions, and importantly share our passion to deliver
with quality exceeding our clients' expectations. Xicom
has consistently demonstrated technical competency, resourcefulness,
commitment and the tenacity to complete the most challenging
assignment.
Howard Kim - Chief Technology
Officer (CTO)
Taylor & Francis Group, LLC.
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Xicom is a treasured partner to us. Its world-class talent,
sound knowledge of our products, robust project management
methodologies, tools & framework have all been valuable
assets to Smart Business Solutions products success. We
see this long relationship continuing to grow into a more
rewarding partnership over the years. We couldn't be more
pleased with Xicom as an out-sourced technical resource
for our internet platforms. They provide excellent technical
skills backed-up by top-drawer project management.
Charles Adcock- Manager, Global
Software Outsourcing
Smart Business Solutions, Ltd.
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In our long relationship with Xicom, we have witnessed
a significant expansion in the range of products and services
they are capable of supplying. During this same time,
we have always enjoyed a high level of professionalism
and a customer/solutions focused mentality. Continuity,
stability and a professional attitude are what we expect
of a development partner, and Xicom delivers on all of
these fronts. That is why we rely on them to manage and
develop some of our most critical product functionality.
We partner with them year after year, and will continue
to do so."
Harada Shaffer- Chief Technology
Officer (CTO)
Sun Imaging Solutions, Inc.
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 Client Testimonials |
Xicom has demonstrated a high degree of flexibility, scalability and service orientation to enable us meet the strategic goals for some of our largest IT initiatives. Their sheer commitment, execution excellence and ability to work with us to envision our overall program, has made a tremendous difference. We believe that Xicom has the advantage of deep domain expertise and provides the industry’s best ROI for communication service providers in need of IT services partnerships.
James Hopkin - CIO
SKK Communications, Korea.
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