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Xicom considers CRM as a strategic initiative that transforms the way businesses function. Xicom offers Customer Relationship Management (CRM) services that help devise strategies that maximize revenue, increase productivity and overall customer satisfaction.
Customer Relationship Management (CRM) is increasingly
becoming the key focus area for several Telcos. With increasing
levels of competition, success in the industry is often
mirrored in having higher customer satisfaction levels.
Xicom helps Telcos rework and re-align their CRM applications
towards the customers' strategic business drivers, while
maintaining a high focus on the costs and System optimization
possibilities.
CRM entails all aspects of interaction a company has
with its customer, whether it be sales or service related.
Computerization has changed the way companies are approaching
their CRM strategies because it has also changed consumer
buying behavior.
Customer Relationship Management (CRM) can be achieved
by: |
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finding out about your customers' purchasing
habits, opinions and preferences. |
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profiling individuals and groups to market
more effectively and increase sales. |
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changing the way you operate to improve customer
service and marketing. |
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For most businesses customers are the lifeblood of their
operations. Xicoms' CRM Practice is one of the global
leaders in providing solutions and services which enhance
customer experience by leveraging customer insights.
Our rich industry experience and proficiency in business
processes in the areas of Marketing, Sales, Service
& Support helps companies achieve measurable business
benefits from their CRM initiatives. We work closely
with our clients in areas of people, process, technology
and governance to deliver value through the entire life
cycle of their CRM programs. Our services leverage Xicom'
proven Global Network Delivery Model, proprietary tools,
product expertise, well-tested methodologies, sophisticated
knowledge assets and global strategic alliances with
major CRM vendors.
Customer Relationship Management (CRM) is not just the
application of technology, but is a strategy to learn
more about customers' needs and behaviors in order
to develop stronger relationships with them. As such
it is more of a business philosophy than a technical
solution to assist in dealing with customers effectively
and efficiently.
In an atmosphere of extreme price sensitivity, customers
are demanding more service, more convenience and more
personalized communications. Businesses must maximize
every interaction with their customers to make positive
impressions and drive loyalty and preference.
At Xicom Technologies Business Services, we regard CRM
as a journey, not a destination. It involves shifting
your focus from your products and channels to your customer.
It means streamlining and integrating your sales, marketing
and customer service. |
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We have partnered together with Xicom for the last four years, during which time we have successfully managed a large number of projects in the Value Chain function across each of our geographic regions. Xicoms' consultants and client managers have provided flexible, cost-efficient solutions, and importantly share our passion to deliver with quality exceeding our clients' expectations. Xicom has consistently demonstrated technical competency, resourcefulness, commitment and the tenacity to complete the most challenging assignment.
Howard Kim
Chief Technology Officer (CTO)
SKK Communications, Korea.
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