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 Home > IT Services and Solutions > Business Process Outsourcing (BPO) Services |
Business Process Outsourcing (BPO) can be defined as the transfer of an organization's entire non-core but critical business process/function to an external vendor who uses an IT-based service delivery.
By doing
so, BPO helps an organization concentrate on its core
competencies, improve efficiency, reduce cost and improve
shareholders' value. Though IT outsourcing has been happening
for so many years, an increased momentum has been witnessed
since the late 1990's due to the rise of Internet and
Communication technologies. Several global giants from
various industries have begun to realize the importance
of Business Process Outsourcing (BPO) and have started
outsourcing their non-core business functions. This has
given rise to many specialized BPO vendors across the
globe, with India being a major hub owing to its large
computer-literate English-speaking population, low billing
rates, strategically favorable time zone and high quality.
The Business Process Outsourcing (BPO) market in India
is expected to grow exponentially in the coming year.
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Relationship - Xicom and Business Process Outsourcing
(BPO)
The vision of Xicom is the application of Internet Technology
to create value for our clients. We've continuously expanded
our Business Process Outsourcing (BPO) network towards
Asia, Europe, and the Americas by building state-of-the-art
Global-Link
Development Center (GLDC) facilities to simultaneously
manage multi-task projects. Our expertise in this Global
Communication Network has led us to discover innovative
solutions to today's BPO demands. We continuously devote
our resources to Research
& Analysis of the Business Process Outsourcing (BPO)
market to better understand its future and to implement
step-ahead measures to guarantee the best ROI to our clients.
In today's service-driven
and technology-influenced business world, Xicom delivers
high end-to-end solutions for an integrated, multi-channel
communications service to manage its client's Customer
Interaction Services. Xicom approaches each contact with
the customer as an opportunity to build the client's brand
and strengthen the customer relationship, whatever the
medium. In addition, Xicom has successfully migrated and
re-engineered several customer service processes in various
domains.
Xicom's state-of-the-art Contact Center operates round-the-clock
to service customers around the globe; all customer interaction
processes are customized specifically to its client needs
and follow a structured process flow that provides the
customer a seamless service. At Xicom Customer Service,
representatives are trained to treat the client's customer
care executives and trained to address the varied needs
of geographically disparate communities.
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We have partnered together with Xicom for the last four years, during which time we have successfully managed a large number of projects in the Value Chain function across each of our geographic regions. Xicoms' consultants and client managers have provided flexible, cost-efficient solutions, and importantly share our passion to deliver with quality exceeding our clients' expectations. Xicom has consistently demonstrated technical competency, resourcefulness, commitment and the tenacity to complete the most challenging assignment.
Howard Kim - Chief Technology Officer (CTO)
SKK Communications, Korea.
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