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Services > Customer
Interaction Services (CIS) |
Xicom delivers high end-to-end technical solutions for an integrated, multi-channel communications service to manage its client's Customer Interaction Services (CIS).
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In today's service-driven and technology-influenced business
world, Xicom delivers high end-to-end solutions for an
integrated, multi-channel communications service to manage
its client's Customer Interaction Services. Xicom approaches
each contact with the customer as an opportunity to build
the client's brand and strengthen the customer relationship,
whatever the medium. In addition, Xicom has successfully
migrated and re-engineered several customer service processes
in various domains.
Xicom's state-of-the-art Contact Center operates round-the-clock to service customers around the globe; all customer interaction processes are customized specifically to its client needs and follow a structured process flow that provides the customer a seamless service. At Xicom Customer Service, representatives are trained to treat the client's customer care executives and trained to address the varied needs of geographically disparate communities.
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E-mail support Services
Email is increasingly becoming the preferred, reliable
way to communicate with customers. However according to
recent studies, more than 45% of web-enabled businesses
still fail to respond to customer email queries within
24 hours, due to poor infrastructure, lack of expertise,
or mishandling. Our refined infrastructure, experienced/talented
people, and distinct processes ensure unsurpassed email
management services to leading enterprises.
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Web Chat Services
This is a web-based customer interaction service where
Xicom represents its clients by dealing with customers
in real-time, web-based customer support. All inquiries
are transferred automatically from the client's website
to Xicom where they are managed by professional Web Chat
Specialists. This service is available 24/7.
Web Chat is one of the most preferred and desired means of communication, but most of the time, online customers abandon their online purchase due to the lack of real-time customer service. Xicom's customer-friendly live chat services help the clients increase their "visitor" to "customer" conversion rate.
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outbound Telemarketing Services
Xicom has acquired special experience and expertise in
telemarketing and telesales of the client's product and
services. Xicom manages ongoing telemarketing campaigns
for many US-based clients. The company also offers improved
market coverage, superior technology, and fast rollouts
of new campaigns followed by suitable ramp-up and launch.
Using qualified databases, predictive dialers, and other state-of-the-art technology, Xicom's highly skilled and motivated Telesales Representatives manage successful sales and marketing campaigns. Xicom also has enhanced reporting, market testing, and remote call monitoring capabilities.
Xicom handles outbound campaigns for clients in the areas of
1. Market Survey
2. Appointment Fixing
3. Lead Generation
4. Selling Products / Services
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24/7 Technical Support Serivces
To improve customer service levels and have a greater
number of interactions with the customer, the company
provides round-the-clock help desk services, which may
include queries related to the client's product or service,
order status, account and service status, etc. Based on
its inherent capability of Software Engineering, the company
provides Industry Specific Support and Knowledge Management
Services to increase productivity at the customer's end.
Because of its established leadership in technology, Xicom is uniquely positioned to provide technical support services in the following market segments:
1. Original Equipment Manufacturers (OEMs)
2. Service Providers (Internet Service Providers-ISPs, Telecom Service Providers-TSPs)
3. Technology Retailing
Xicom has the capability to cover the entire spectrum of its clients' Products and Service support requirements and provide end-to-end solutions.
The end user can access these services via a multitude of channels; the particular problem will be taken care of in minutes.
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IT Help Desk Services
At some point during your time at Xicom, you may need
a little help accessing and using the technology available
to you. That's where Xicom's IT
Help-Desk Services come in to provide technical problem
resolution and support for corporate employees. The Information
Technology (IT) Help Deskis the main form of technology
support for the PEOPLE at Xicom.
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 Client Testimonials |
In our long relationship with Xicom, we have witnessed a significant expansion in the range of products and services they are capable of supplying. During this same time, we have always enjoyed a high level of professionalism and a customer/solutions focused mentality. Continuity, stability and a professional attitude are what we expect of a development partner, and Xicom delivers on all of these fronts. That is why we rely on them to manage and develop some of our most critical product functionality. We partner with them year after year, and will continue to do so.
Harada Shaffer- CTO
Sun Imaging Solutions, Inc.
View All Client Testimonials
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