|
 Home > IT
Services and Solutions > BPO
Services > IT Help
Desk Services |
As an established leaders in technology, Xicom is uniquely positioned to provide highly efficient & cost effective IT Help Desk Services & technical support services in various market domains.
The Service/Help Desk plays an important part in the provision of IT Services. It is very often the first contact the business users have in their use of IT Services when something does not work as expected. The Service/Help Desk is a single point of contact for end users who need help. Without this, an organization could certainly face losses due to inefficiencies.
The Help Desk is essentially a central point through which
problems or issues are reported and subsequently managed
and coordinated. From a general or wider perspective,
it is an integral part of the service function, responsible
for bringing resources together to address a problem or
other issue. Help desk users can of course be internal
or external, making the function potentially critical
in terms the quality of support offered to customers.
Running an IT help desk operation has always been an expensive
proposition for organizations. At the same time, it is
a part of the IT infrastructure necessary to maintain
efficient operations. Often, organizations attempt to
reduce the cost of IT help desks through outsourcing to
other companies, but this can lead to other business challenges
since the help desk remains the most frequent interface
for IT - any drop in service level is quickly noticed
by internal customers and complaints are voiced to internal
business leaders. Xicom provides an integrated end-user
support and helpdesk offering. Combining the immediacy
of desk-side support with highly trained and affordable
remote or onsite helpdesk professionals provides the best
to internal customers.
|
|
24/7 Technical Support Serivces
To improve customer service levels and have a greater
number of interactions with the customer, the company
provides round-the-clock help desk services, which may
include queries related to the client's product or service,
order status, account and service status, etc. Based on
its inherent capability of Software Engineering, the company
provides Industry Specific Support and Knowledge Management
Services to increase productivity at the customer's end.
Because of its established leadership in technology, Xicom
is uniquely positioned to provide technical support services
in the following market segments:
1. Original Equipment Manufacturers (OEMs)
2. Service Providers (Internet Service Providers-ISPs,
Telecom Service Providers-TSPs)
3. Technology Retailing
Xicom has the capability to cover the entire spectrum
of its clients' Products and Service support requirements
and provide end-to-end solutions.
The end user can access these services via a multitude
of channels; the particular problem will be taken care
of in minutes.
|
|
Email support Services
Email is increasingly becoming the preferred, reliable
way to communicate with customers. However according to
recent studies, more than 45% of web-enabled businesses
still fail to respond to customer email queries within
24 hours, due to poor infrastructure, lack of expertise,
or mishandling. Our refined infrastructure, experienced/talented
people, and distinct processes ensure unsurpassed email
management services to leading enterprises.
|
|
Web based Chat Services
This is a web-based customer interaction service where
Xicom represents its clients by dealing with customers
in real-time, web-based customer support. All inquiries
are transferred automatically from the client's website
to Xicom where they are managed by professional Web Chat
Specialists. This service is available 24/7.
Web Chat is one of the most preferred and desired means
of communication, but most of the time, online customers
abandon their online purchase due to the lack of real-time
customer service. Xicom's customer-friendly live chat
services help the clients increase their "visitor"
to "customer" conversion rate. |
| |
|
| |
|
 Search Our Site |
|
| We’re Here to Help You |
|
| White Papers & Articles |
| News & Press Releases |
 Client Testimonials |
Xicom has provided a scalable solution that achieves our objectives and enables us to maintain a high level of service to our customers. Avia Dental is a customer-focused company and we wanted a partner who was as dedicated to service as we are. Xicom has demonstrated real ownership and commitment to deliver for our customers and it’s this dedication that makes our relationship work and produces winning results.
Karen Coffield - VP and CIO
Avia Dental Plan, Inc.
View All Client Testimonials
|
| |
|
