By understanding & recognizing the needs of the travel industry, Xicom help their clients stay ahead of competition & become leaders in their own space.

Moving people and goods is the world's largest industry. It is fiercely competitive, with a strong emphasis on customer service and effective cost management. The availability of adequate transportation facilities is vital to the economic development of any country. The government has long recognised the need for continued improvement in this integral part of their infrastructure. Unfortunately, transportation infrastructure in most developing countries is stymied by inadequate institutional mechanisms and a lack of integrated planning, resulting in operational difficulties. This has resulted in bottlenecks to structured development.

Realizing the same, private players seem to have taken initiative to modify the same.Operational efficiency is critical in the case of private players, considering the high-volume, low-margin nature of the business. For these organisations, reducing operating costs and improving customer service are the most important corporate objectives. Furthermore, quicker time to market can render an unassailable advantage to players in this intensely competitive industry.In order to offer such competitive advantages, these systems need to be well planned, capable of adapting to new technologies and changing policies and, most importantly, well managed.

Xicom has leveraged its rich experience in the transportation industry, its unparalleled expertise in information technology, and its strong global presence to emerge as a leading solution provider to both international and domestic clients in this sector.

By understanding and recognizing the needs of the travel industry we help our clients stay ahead of competition and become leaders in their own space. Our expertise and capabilities developed in the industry over the last two years help travel companies realize their business goals. Our strategic intent is to provide "end-to-end web solutions" with a continuous focus on the travel domain and consultancy to the other travel-related areas.

Transportation Services

The transportation industry with its focus on moving cargo is part of the world's largest industry. Its global nature, diversity, and interdependent activities force it to rely heavily on the effective use of IT and communications. Transportation traditionally did not have an industry infrastructure that allowed the smooth exchange of information throughout the supply chain.

Xicom can provide fully integrated solutions for your business problems. We have the global reach, the skilled people and the industry knowledge to solve your business problems. Xicom understands e-business and can help customers in Transportation to achieve their business objectives

1. Transportation administration
2. General surface transportation
3. Transportation services
4. Transportation motor freight
5. Urban transportation
6. Road transport

Our people have a wealth of experience in air transport, rail, freight logistics and hospitality. We know your business, understand the challenges, and can now offer you an unprecedented range of possibilities, not only in technology but also industry-based skills, solutions and services. We provide consultancy at the highest level, business re-engineering, managed operations, global networks and leading-edge technology.

Travel Related Services

The Travel Related Services segment of Xicom Travel and Transportation Industry Unit provides a broad range of products, services and integrated solutions to several segments of the worldwide travel industry, including:hotels, car rental, gaming, tour operators, travel agents, airlines, railways and cruise lines.

Solutions for Hotel Industry

Directly and in partnership with key industry solution providers, Xicom develops markets and supports industry-specific solutions, products and services. This includes key Xicom products, technologies and services to enable reservation and property management systems; self-service devices such as check-in/check-out kiosks; wireless cross-property applications and technology; and a range of e-business applications based on Internet technologies.

Airline and Airport Operations

Specialist teams develop market and support industry-specific solutions covering all aspects of airline and airport operations, from customer service to maintenance and from marketing to revenue management. The team is responsible for handling the majority of airline bookings; self-service devices; electronic ticketing; journey management and a range of e-business applications based on Internet technologies. In addition to leading-edge technology, Xicom provides consultancy at all levels of the enterprise, business re-engineering and global networks, as well as managing IT operations on behalf of several travel and airline companies through strategic outsourcing arrangements.

Xicom has a dedicated Airline Industry Service vertical in the BPO space and has been managing major US carriers since 2002. The vertical handles inbound calls, outbound calls and back-office work for reservation sales, web support desk, e-mail support, teletype rejects, frequent flyer programs, baggage claims and cargo space control along with various other functions.

Xicom can provide fully integrated solutions to your business problems. We have the right attitude, the skilled people and the industry knowledge to solve your business problems. We know your business, understand the challenges, and can now offer you an unprecedented range of possibilities, not only in technology but also industry-based skills, solutions and services. We provide consultancy at the highest level, business re-engineering, managed operations, global networks and leading-edge technology.

With the above we understand that the world has now entered the exciting new era of e-business, where traditional IT joins the Internet. This will fundamentally change the way businesses think and operate. With e-business a part of the fabric of tomorrow's travel and transport industry, it will determine the way you communicate and transact business with your customers. The effect will be felt in every corner of the business. It is a new business dimension and is attracting new players, particularly in travel distribution and the hospitality industry.

Other Business Process Outsourcing (BPO) Service Offerings

Xicoms' Business Process Outsourcing (BPO) services combine domain expertise, process skills and technology to deliver world-class process outsourcing.

Finance & Accounting Services
Human Resource Outsourcing
IT Help Desk Services

Contact us to learn more about our company, services and capabilities.

To start a dialogue with our consulting representative, please complete the following Request Information form, and one of our representative shall contact you shortly.