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Xicom Engagement Models

Xicoms' engagement models are tailored to meet diversified needs of our global customers. Get an insight of our highly efficient and ROI-centric engagement models.
Application Portfolio

Xicom builds high-performance software applications that are foremost driven by the ambition to make our clients successful.
Hire Dedicated Resources

Xicom's dedicated teams model offers clients' an easy and cost effective solution pertaining to deployment of myriad technical groups & resources.

 

Case Studies

Client Testimonials

Xicom has demonstrated a high degree of flexibility, scalability and service orientation to enable us meet the strategic goals for some of our largest IT initiatives. Their sheer commitment, execution excellence and ability to work with us to envision our overall program, has made a tremendous difference.

We believe that Xicom has the advantage of deep domain expertise and provides the industry's best ROI for communication service providers in need of IT services partnerships.

James Hopkin (Information Officer)
SKK Communications, Korea.

Customer Rating

Rated 5.0 / 5.0 based on
1500 ratings
for software development and mobile application services across various IT verticals.

Xicom's application maintenance services help you get the best out of your existing IT applications and reducing the maintenace costs. Our application processes are tailor-made for maintenance and we ensure that our services evolve with your business.

At Xicom, we understand that its really important for an organization to concentrate on its core business practices as well as maintain IT applications to the growing needs of organization. However, performing in-house application maintenance is a time consuming task, making it an expensive proposition for any company. This is the simple basis which has initialized Xicom to venture into application maintenance services wherein we provide the necessary technical know how and works for the complete application maintenance so that you can lower your cost and increase the ROI of your business. Our team takes the job of daily IT activities in maintaining, troubleshooting, analyzing and assessing your application for enhanced efficiency and performance.

Xicoms' application processes are tailor-made for maintenance and we ensure that our services are flexible and evolve with your business. Our team assures that problems are resolved quickly, tests are performed meticulously and updates are methodically implemented and documented with strict change management policies enforced.

In brief our Application Maintenance Service helps in

  • Reduction in TCO (Total Cost Ownership)
  • Continuous improvements as per growing or changing needs of organizations.
  • Improves application stability.
  • Reduce costs thus making the clients resources to be utilized in business strategic IT initiatives.

Our Application Maintenance Services Entail

  • Fault analysis
  • Design update
  • Upgrades and Patches
  • Code review
  • Testing
  • Application Enhancements
  • 24x7 Support & Maintenance of application systems

Application Maintenance Methodology

Application maintenance service enable companies to gradually transfer duties from their in-house maintenance team to our offshore team. The nature of the application and the scope of the project, can result in some variations, however in most maintenance projects our multi-phase approach has proven to be the most effective. This provides the guideline to approach the problem scientifically.

Our technical team has the appropriate experience to ensure that all the phases have the flexibility to change as per the customized requirement of the clients' business for which the application has been created or maintained.

Our Three Phases Effective Approach

Phase I


  • Assign a team based upon the execution platform, operating systems, software environment, business environment, databases, etc.
  • Acquire a deep understanding of the business domain and a comprehensive knowledge of the application implementation.
  • Understanding of the technical and business issue involved in the process.

Phase II


  • Identifying areas of work of client and offshore maintenance team.
  • Providing training in the areas required to the maintenance team under the guidance of the onsite team.
  • Create a plan to approach the work and start with the required processes.

Phase III


  • Offer steady state support.
  • Updation of needed application requirement in consent with the client need.
  • Accountable for entire maintenance operation, from versioning, bug-fixing, updatation etc.