Privacy Policy

This Privacy Policy explains what personal data Xicom Technologies Ltd. ("Xicom", "we", "our", or "us") collects, how we use and store it, and the choices you have regarding your data. This policy applies to anyone who visits our website, requests information, subscribes to our services, or uses our chat support (collectively, "Services").

We may update this policy from time to time. We encourage you to review this page periodically to stay informed of any changes. Continued use of our website after an update is considered acceptance of the revised policy.

• Information We Collect
• Use of Cookies
• Why we collect these data
• How we secure your data
• Data Retention
• Our Compliance Standards
• How we use your personal data
• When we share your personal data
• How do we protect your information?
• Third-Party Links and Widgets
• What you can do
• Contact Us

This privacy statement applies to individuals ("users" or "you") who interact with our website, subscribe to any of our products, request information, or use the chat support (herein collectively referred to as "services").

Depending on services you use, we collect data from one or more of these three sources:

When you request any of our services, we may ask, store, and process any/all of these data categories:

• Your Name
• Your Country
• Your Email Address
• Your Skype ID
• Your Phone Number
• Other information that you choose to share

Cookies are small files placed on your computer when you first visit our website that helps analyze web traffic and tracks you across the web. The collection of this data is based on “implied consent”, i.e we assume you agree to our terms of usage unless you explicitly opt out. You can opt out by changing your browser settings to not accept cookies, browsing in anonymous mode, or by not using our website.

We also have on our website links to many third-party services and use third-party tools, the privacy policy of which may be different from us and we assume no responsibility for their compliance. The third-party tools we use cookies to collect data are:

• Google Analytics - It collects data related to the device/browser, IP address and on-site activities to measure and report statistics about your interactions on the web. It is used to enhance user experience and we do not access your personally identifiable information. To understand how Google Analytics handles your data, read their privacy policy.
• Intercom - We use Intercom to provide customer support on our website. While they don’t have access to private data you share with our representatives, they may collect additional data that is enforced by their privacy policy.
• Lucky Orange - We use Lucky Orange to anonymously track usage of our website including your clicks, cursor hoovers, scroll depth, and more. We may also record some sessions to anonymously to track your behavior across our platform to help improve the user experience. Read Lucky Orange's privacy policy.

We also use some tools to collect data about your usage and behavior beyond our website that include:

• MailChimp - Promotional emails we send are tracked to know much traffic they bring on our website. We may also track if an individual email is opened by any recipient to calculate click rates and improve engagement. We use MailChimp as our email marketing tool and they are governed by their own privacy policy.
• Social plugins - We have on our website links to many social media platforms for more engagement and visibility. Once you click on any of those links to visit any of those platforms, they collect, use, and share your data as per their own privacy policies, of which we assume no responsibility. We encourage you to check out the privacy policies of the social platform we use: Facebook, Twitter, Google Plus, LinkedIn , YouTube, Behance, Dribble.

The data we collect from these cookies can be personally identifiable or anonymous. We collect this data to:

• Offer personalized service
• Create a secure platform
• Improve performance
• Statistical analysis

The security of your personal data is of utmost importance to us and we take all appropriate measures to protect it. There are requisite technical, administrative, and physical barriers in place to ensure your data is accessible only to authorized persons or systems. In case we discover a data breach, we aim to inform the relevant authorities and affected users within 72 hours of becoming aware of it.

We retain personal data only for as long as it is needed for the purposes described in this policy, typically for a period of 1 to 2 years from your last interaction with us, unless a longer retention period is required to comply with legal, accounting, or regulatory obligations. Once this period lapses, your data is securely deleted or anonymized.

We align our data handling and information security practices with recognized global frameworks, including:

• GDPR (General Data Protection Regulation) - for personal data belonging to individuals in the European Union
• CCPA (California Consumer Privacy Act) - for personal data belonging to California residents
• HIPAA (Health Insurance Portability and Accountability Act) - for protected health information handled as part of healthcare-related engagements
• PCI DSS (Payment Card Industry Data Security Standard) - for any payment card data processed as part of our engagements
• FATCA (Foreign Account Tax Compliance Act) - where applicable to financial data handled for our clients
• ISO 27001 - our information security management practices
• ISO 9001 - our quality management standards

Where applicable, we structure our processes, access controls, and documentation practices to support compliance with these frameworks for the relevant category of data and client engagement.

We store and process the data we collect for our legitimate interests and service delivery fully under the ambit of law. We use your data:

• To provide and maintain our services.
• To improve our services and website experience.
• To communicate with you via email, notification, or any other contact information that you have provided.
• To provide any third-party requisite data that helps enable our services.
• For internal research and management.
• For fraud detection.
• To enforce our terms and conditions.

We do not sell or rent your personal data to third parties. We may share your personal data only in the following cases:

• Your explicit consent is obtained.
• Mandated by law.
• Third-party is a collaborator or a part (subsidiary, parent/sister company) of Xicom.
• To provide any third-party requisite data that helps enable our services.

We have strict security procedures covering the storage of your information in order to prevent unauthorised access. This means that sometimes we may ask you for proof of identity or for other personal information before we can process your call or enquiry further. Please note that no method of transmission over the internet is completely secure, and while we work to protect your data, we cannot guarantee absolute security of information sent to us online.

Our website may include links to third-party platforms, including social media channels, or embedded widgets such as share buttons. These platforms operate under their own privacy policies, which may differ from ours. We are not responsible for the privacy practices of any third-party site, and we recommend reviewing their policies before sharing information with them.

You have full control over what information we store and its subsequent usage. You can choose to:

• Unsubscribe from the mailing list and notification preferences to stop receiving such communication.
• You can choose to not share your information by not filling up the form and not using the chat support.
• You can at anytime change your consent earlier provided for any specific use of your data.
• If you have any question regarding our privacy policy or data handling practices, we would be glad to hear from you at [email protected]

If you have any questions about this Privacy Policy or how we handle your data, please write to us at [email protected].