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Top Use Cases Of ChatGPT In The Healthcare Industry

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The healthcare industry is abuzz with the use of ChatGPT technology. While some still debate the ability of AI to replace human healthcare providers, others recognize the growing number of compelling use cases for incorporating this novel technology in medicine.

Indeed, ChatGPT has already demonstrated its efficiency, even without additional training by healthcare professionals. Recent AI chatbot achievements include:

  • Passing the United States Medical Licensing Exam (except for visually-based questions).
  • Surpassing human physicians in the quality and empathy of responses.
  • Identifying new compounds that could potentially be used to treat COVID-19.

As healthcare ChatGPT use cases continue to amaze the public, let us examine how providers can utilize this large language model (LLM) technology in their medical practices today.

The key takeaways include

  • The realization that the success of a ChatGPT-based healthcare solution depends heavily on the integration of proprietary data and research with a comprehensive user experience. This achievement is challenging to accomplish with prompt engineering alone.
  • ChatGPT use cases in the healthcare industry are now limited to natural language processing (NLP) scenarios. However, consumer interfaces need not be restricted to text only, as speech-to-text and text-to-speech options are also feasible.
  • Incorporating large language models such as ChatGPT in the medical field presents a significant development challenge. Completing projects requires extensive refurbishment of DevOps, QA testing, and other AI/ML development disciplines.

When we take a bird’s eye view of ChatGPT’s practical applications in medical software, three areas stand out: conversational interfaces, information retrieval from large datasets, and automated content generation. Patient and provider-facing chatbots and virtual assistants fall under the conversational interfaces category while generating auto-reports based on patient data and lab results explanations from a bot fall under information retrieval and automated content generation, respectively.

ChatGPT’s large language models offer a valuable substitute for patient-provider interactions when human intervention is unnecessary. This technology allows patients to learn about their medical conditions and treatment plans and interpret test results at their own pace. On the other hand, providers can harness NLP technology to process extensive health data and derive insights more quickly or create documentation without delay.

Here are the most promising use cases for applying ChatGPT in the healthcare industry

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ChatGPT has a multifaceted capacity that extends beyond disease diagnosis, encompassing the capability to forecast medical outcomes. According to a recent study, ChatGPT’s predictions concerning patient outcomes, including the duration of hospitalization, the probability of readmission, and the risk of mortality, have proved to be more precise than those of human doctors. The implications of this breakthrough for advancing patient care and diminishing healthcare expenses are considerable.


The utilization of chatbots extends beyond traditional customer service and can be particularly advantageous in personalized medicine. By examining a patient’s medical history and data, ChatGPT can generate useful information regarding the most suitable treatment alternatives for individual patients. This tailored approach to healthcare empowers healthcare providers to develop bespoke treatment plans that address each patient’s specific needs, thereby enhancing the efficacy of treatment procedures.


ChatGPT is equipped to aid healthcare providers in diagnosing diseases by leveraging extensive medical literature and electronic health records. It can comprehend medical terminology and symptoms, thereby empowering it to evaluate patient symptoms and medical history to propose potential diagnoses to healthcare providers. By employing ChatGPT’s services, healthcare providers can expect to expedite and enhance the accuracy of their diagnoses, resulting in better patient outcomes.


With ChatGPT’s help, patients can gain a comprehensive understanding of their medical conditions and potential treatment options. The platform delivers personalized educational resources on a wide range of topics, including medical conditions, medication usage, and lifestyle choices that can enhance the patient’s overall wellbeing. Through the use of ChatGPT, patients can be encouraged to adhere to their prescribed treatment plans, which in turn can lead to better health outcomes.


Chatbots powered by ChatGPT present a valuable opportunity to enhance mental health services. Many individuals who suffer from mental health concerns may be apprehensive about seeking support or lack access to necessary resources. Chatbots can offer a discreet and convenient means of obtaining the aid required, serving as a vital component in promoting overall wellness.

ChatGPT can analyze patients’ reactions to mental health screening tools and offer customized assistance and resources, including self-care suggestions and coping methods. This may result in better mental health results for patients. Furthermore, chatbots may watch patients for signs of mental health issues and intervene early when required.


By leveraging ChatGPT, healthcare providers can effectively monitor the health of their patients from remote locations. The tool has the capability to analyze various patient data, including blood pressure and heart rate, and immediately alert providers in case of any irregularities. As a result, patients can receive timely intervention, leading to improved health outcomes.

ChatGPT also provides an efficient platform for providers to remotely check their patients’ post-surgery or medication schedules. Moreover, the chatbot offers patients a convenient way to communicate with their healthcare providers without feeling overwhelmed, as they can ask questions or report symptoms as they arise.


Utilizing ChatGPT in drug discovery and development can be an efficient solution to the time-consuming and costly process of creating new drugs. The integration of chatbots empowered by ChatGPT technology can streamline the process, allowing researchers to identify possible drug targets and predict drug efficacy more effectively.

By incorporating ChatGPT into healthcare apps, the technology can analyze extensive chemical compound data sets and pinpoint prospective drug candidates. This can result in more efficient and prompt drug discovery processes, which can significantly impact healthcare worldwide.


In clinical trials, ChatGPT serves as a remarkable tool for offering abundant support in the form of patient data analysis and candidate identification. The application of this method can considerably expedite the process of enrolling patients in clinical trials, thereby expediting drug approvals. Hence, if providers are seeking to streamline their clinical trial processes, they should certainly consider ChatGPT.


Utilizing ChatGPT can greatly enhance the management of Electronic Health Records (EHRs) by effectively analyzing patient data and identifying any potential inconsistencies or errors, ultimately improving the overall quality of data and resulting in more accurate diagnoses and treatments.

In a recent partnership between Microsoft and Epic Systems, ChatGPT-4 is being utilized to enhance EHR management by developing a specialized search engine that quickly retrieves relevant information from patient medical records and highlights any potential issues.

This revolutionary technology can transform how healthcare providers operate by reducing the burden of manually sifting through EHR data, resulting in more efficient and effective management of patient records.


Healthcare providers can leverage the capabilities of ChatGPT in their routine operations. One of its practical applications is to aid physicians in retrieving a comprehensive medical summary of a patient, eliminating the need for extensive sifting through medical records that can be both time-consuming and tedious. Moreover, ChatGPT can also serve as an efficient tool for healthcare providers to remain up-to-date with the latest research and medical knowledge, as it can provide them with relevant articles and studies.


With its ability to process and analyze large volumes of text, ChatGPT is a highly valuable tool in the field of medical education. This AI language model can provide swift and precise answers to medical inquiries, condense intricate medical concepts into concise summaries, and offer assistance to students undertaking research.

Moreover, ChatGPT grants access to a wealth of medical literature and research papers, ensuring that medical professionals and students remain up-to-date on the latest advancements in their respective fields. It also contributes to the creation of medical content, including educational videos, tutorials, and online courses, promoting worldwide accessibility to medical education.

The potential applications of ChatGPT in healthcare extend far beyond the examples we have already discussed, and with ongoing technological advancements, we can expect even more innovative possibilities to emerge.


Despite its helpful capabilities, it is crucial to understand that ChatGPT is not designed to replace human healthcare providers. Instead, it should always be used with the knowledge and judgment of trained professionals. Also You should consider some points while developing healthcare apps like app integration, data security and easy to use UI.

Moreover, caution should be exercised when providing professional medical advice via this technology. Both training must be conducted with verified medical data and triple-tested to ensure accuracy. Including human healthcare providers in patient interactions is also strongly recommended, as detailed in the following section.

Although there may be obstacles to overcome, the undeniable potential benefits of LLM technology in healthcare make overcoming these challenges more than worthwhile. Expect further progress and advancements in this field as it continues to evolve.

What is the cost of developing a healthcare mobile app powered by AI technology similar to ChatGPT? 

The development cost for a healthcare mobile app with AI-powered ChatGPT-like chatbot capabilities ranges between $50,000 to $150,000, considering factors such as app type, design, features, and data processing capabilities. Other factors, including the app development companies’ geographical location, experience, and team size, also contribute to the overall development cost.

The hourly rate of app developers varies depending on their industry experience and location, with developers in the USA charging higher fees than their counterparts in India. Therefore, healthcare companies should consider partnering with skilled and budget-friendly Android or iPhone app developers to get the best value for money.

For healthcare companies seeking expert app development services, Xicom is a reputable mobile app development company in the USA with vast experience in designing and building ChatGPT-like advanced and intelligent applications.


The top use cases of ChatGPT in the healthcare industry have proven to be game-changing in improving patient outcomes and reducing healthcare costs. This advanced chatbot technology has enabled healthcare professionals to streamline patient interactions and provide timely medical support, all while saving valuable time and resources.

With the rise of the mobile age, partnering with a trusted mobile app development company has never been more crucial for healthcare organizations looking to enhance their patient experience and engagement. As ChatGPT continues to evolve and grow in popularity, its benefits to the healthcare industry will only become more evident.

Our Mobile App Development Company is dedicated to bringing cutting-edge technology to healthcare organizations and assisting them in implementing advanced chatbot solutions that enable them to deliver optimal patient care and services. So, don’t hesitate to contact us and begin revolutionizing your healthcare services today!


About Author
Aman Malhotra
Aman Malhotra

Aman is a business consultant and strategic leader bridging the gap between technology and client satisfaction. With 15+ years of knowledge, innovation and hands-on experience in providing consultations to startups, agencies, SME's and large enterprises who need dedicated development and technology partners. He has also lead to the delivery of countless web development and mobile app development projects with 100% client satisfaction.

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