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 Home > IT Services and Solutions > Application & Web Development Services |
Xicoms' complete range of IT Services addresses the needs of both technology and business requirements to help organizations leverage leading-edge technologies for business improvement.
Xicom takes charge
of the IT needs of the entire enterprise. The gamut of
services extends from Enterprise Application Services
(CRM, ERP, e-Procurement and SCM), to e-Business solutions.
Xicom’s enterprise solutions have served and continue
to serve clients from a range of industries including
Energy and Utilities, Finance, Telecom, and Media and
Entertainment.
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A Cycle of Define, Perform, Review and Refine
The client is the worlds' third largest water company, and provides clean and waste water services to over 69 million customers around the world. The client had embarked on a journey to streamline their IS operations to ensure better service delivery, improved customer relationship and closer links with business. They also wanted to move to a ‘thin’ layer of IS. This was a challenge considering that the client consists mostly of bespoke applications using a wide spectrum of technologies and functional areas that cover all the business functionality of a typical water utility.
Through a series of strategic initiatives over a two year period, Xicom made the client realize significant cost savings as well as remarkably improve the quality of the application estate. This was done by following a cycle of define, perform, review and refine, for each of the functions that Xicom was entrusted with. Xicom devised and implemented a strategy for cost savings by leveraging on its Global Sourcing model. The savings in the application support budget was also enabled through a system of forecasting and reviewing service requirements with partners and third party vendors.
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Xicom has provided a scalable solution that achieves our objectives and enables us to maintain a high level of service to our customers. Avia Dental is a customer-focused company and we wanted a partner who was as dedicated to service as we are. Xicom has demonstrated real ownership and commitment to deliver for our customers and it’s this dedication that makes our relationship work and produces winning results.
Karen Coffield - Executive VP
Avia Dental Plan, Inc.
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